Terms of use

1- Acceptance of the general and special conditions of sale

Any confirmation by the customer of an order entered on the site is full acceptance on his part of these general conditions of sale EshopInstitut.com and special conditions of his order (items ordered as presented on the site within the limits of quantities possibly mentioned, name, price, components, etc.). It is specified that the customer has, before this confirmation, a mechanism allowing him to correct or modify his choices. This mechanism is accessible at each stage of the order entry process. For countries outside the European Union and Canada, only orders for dematerialised products will be accepted. 

2- Products

Each item offered on the site is the subject of a summary presentation indicating its name, quantity and price. The photographs illustrating the products are not part of the contractual field and are simply indicative of the general presentation of the product. If errors are introduced, the responsibility of EshopInstitut.com can in no case be engaged. In addition, for all packages, EshopInstitut.com specifies that their content may change depending on product availability at the time of order, in which case any product replaced would be replaced by an equivalent product and the same value.

3- Duration of validity of the offer

Our offers are only valid during the online presentation period and within the limits of available stocks. In the event that a product is not available after you have placed your order, we will contact you by telephone or e-mail as soon as possible in order to inform you and agree with you

- to postpone the delivery until the product is restocked, where possible,

- to replace the product by another equivalent in quality and price, the cost of returning the equivalent product being in this case at the expense of EshopInstitut.com,

- cancel your order and reimburse you for any price paid under the terms and conditions defined in Article 11 below.

4- User name and password

At the time of the first order, a user name and password are chosen by the customer. The user name and password are proof of the customer's identity and commit him/her to any order placed through them. They have the value of an electronic signature within the meaning of the law of March13, 2000.

The customer is solely responsible for his login and password and will bear the consequences that could result from any use by third parties who have knowledge of them.

If the customer forgets their password or user name or if they fear that a third party may have had knowledge of it, the customer has a function on the site allowing to find their user name and choose a new password.

5- Registration and confirmation of the order

All orders are simultaneously summarised before the customer is invited to confirm their order by indicating their choice of delivery address and payment method. The customer is then invited to validate the order. As soon as this operation has been completed, the order is automatically recorded and becomes firm and definitive, subject to the reservation referred to in the following paragraph.

Any order with a choice of payment by bank card or payment card is only considered effective when the payment centres concerned have given their agreement. In the event of refusal by the said centres, the order is automatically cancelled and the customer is informed by a message on the screen by the payment centre. Any order with a choice of payment by bank transfer will only be validated once the payment has been received.

The information given by the customer when placing the order is binding: in the event of an error by the customer in the wording of his details or those of the place of delivery, in particular their surname, first name, address, telephone number, e-mail address, door code, floor resulting in the loss of the products, the customer remains responsible for payment of the lost products

6- Prices

Prices are expressed in euros. The total price including VAT indicated in the order confirmation is the total price of the order entered, including all taxes and including VAT. This price includes the price of the products and the transport costs.

7- Payment

You can choose to pay by credit card or by bank transfer when you place your order. If you choose to pay by credit card or bank transfer, you will be redirected to the PAYPAL secure site, which guarantees the preservation of the confidentiality of card numbers by means of protection and encryption procedures.

For payment by bank transfer, our complete bank details are available on the site.

An invoice will be included in the package unless the delivery address is different from the billing address (especially for gifts). The invoice will then be sent by post to the billing address.

8- Delivery

The shipment of the order cannot be done without full payment of goods and shipping costs. EshopInstitut.com reserves the right to cancel any confirmed order that is not paid within 15 days from the date of the order.

All events, considered as force majeure, such as war, riot, fire, strikes, the impossibility of being supplied with raw materials, the stoppage of transport, health crisis, which would tend to delay, prevent or make exorbitant the execution of supply constitute, by express agreement, a cause of suspension or extinction of obligations of EshopInstitut. com, without compensation to the customer if the event extends beyond a period of fifteen (15) days. EshopInstitut.com will inform the customer by any appropriate means of the existence of such an event in order to allow the latter to withdraw from his order by a simple response by mail.

If the products ordered have not been delivered within a maximum of thirty (30) days from the receipt by EshopInstitut.com of the customer's payment, for any reason other than force majeure, the sale may be terminated at the request of the customer. The sums paid by the customer will then be returned without delay.

9- Delivery costs

Delivery is free of charge for European Union countries and Canada. EshopInstitut.com cannot be held responsible for any customs fees that may apply to the shipment of orders abroad to certain destinations.

10- Terms and conditions

Delivery will generally be made by post in the European Union and in all countries that accept this mode of transport. In other countries, the goods will be sent by parcel post, unless the customer expressly requests otherwise.

For deliveries outside the European Union, the customer agrees to pay all taxes due to the import of products and claimed at the time of delivery of packages, such as customs duties, value added tax and/or any other taxes due under the laws of the country of receipt of the order. EshopInstitut.com disclaims any legal liability if the payment of taxes was not made by the customer.

The products travel at the customer's risk, even when the order is sent to another recipient, the transfer of risk of loss and deterioration of products is made upon delivery of the products to the carrier. The customer is obliged to check the condition of the products delivered and, in the event of shortages or damage, to make any reservations to the carrier by registered letter with acknowledgement of receipt within 72 hours of delivery.

In the event of non-conformity or apparent defect of the delivered products, the customer has a period of fourteen (14) days from the date of receipt of the products to make a complaint in writing (by e-mail) to our services. After this period, the products delivered will be deemed to be in conformity and free of all apparent defects.

11- Guarantee: satisfied or reimbursed

In accordance with the provisions of Article L. 121-16 of the Consumer Code, you have a withdrawal period of seven days from the date of receipt of the products ordered to return them to EshopInstitut.com, at the following address Transtar Managing SL, Apartado de correo 929, 07800 Eivissa, Baleares - Spain.

If the seven (7) day period normally expires on a Saturday, Sunday or public holiday, it shall be extended until the next working day.

If you exercise your right of withdrawal, we will reimburse you the sums paid, with the exception of the cost of returning the goods, within a maximum of thirty days following receipt of the returned goods by bank transfer or Paypal refund.

12- Personal information

By ordering via EshopInstitut.com, you consent to the use of personal data concerning you that you have communicated or that are collected through the operation of the site. This information is essential for the processing of orders.

In accordance with the provisions of Law No. 78-17 of January 6, 1978 relating to data, files and freedoms, EshopInstitut.com has proceeded to the declaration of the file containing personal data to the National Commission for Data Protection. At any time, you have the right to access, rectify or oppose the personal data collected about you. These rights can be exercised by writing to Transtar Managing SL, Apartado de correos 929, 07800 Eivissa, Baleares - Spain.

Through EshopInstitut.com, the holder may receive commercial proposals from other companies. Unless the holder objects, EshopInstitut.com may use the e-mail address to send messages about EshopInstitut.com products and services.

13- Liability

Unless proven otherwise, EshopInstitut.com cannot be held liable for damages of any kind, whether material or immaterial or bodily, which could result from misuse of the identifier or the method of placing an order. The responsibility of EshopInstitut.com cannot be held liable for any risk inherent in the use of the Internet, such as suspension of service, intrusion or the presence of computer viruses.

14- Modification

The parties agree that EshopInstitut.com may, by right, modify its service without any other formality than to inform the customer by an online warning for 1 month and to include if necessary, these changes in the general conditions online. EshopInstitut.com invites the customer to each new order to carefully review the general conditions of sale in force.

15- Litigations

These terms and conditions and all operations referred to herein are subject to European law. In case of litigation, the customer will apply by priority to EshopInstitut.com to find an amicable solution.